Skip to content

1. Set up an account

Estimated time to read: 3 minutes

Acquisition notice

In October 2022, ServiceNow acquired Era Software. The documentation on this site is no longer maintained and is intended for existing Era Software users only.

To get the latest information about ServiceNow's observability solutions, visit their website and documentation.

EraCloud offers fully managed, hosted EraSearch. With EraCloud, you can spend less time maintaining your log-management setup, focusing instead on learning and getting the most from your data.

Every EraCloud account comes with the following:

  • EraSearch database - A high-performance, scalable database for log management.
  • EraSearch UI - A UI for exploring and interacting with log data.

There are two options for creating an EraCloud account. You can create an account directly through Era Software or through Amazon Web Services (AWS) Marketplace. This page walks through both options.

Note

The getting started guides work with EraSearch on EraCloud. It's the fastest way to set up and use EraSearch. If you want to run and manage EraSearch yourself on your own cloud infrastructure, visit the self-hosted EraSearch installation series.

EraCloud supports hosting on AWS only. Future releases will support Google Cloud Platform and Microsoft Azure.

Get an account through Era Software

Follow these steps to set up your EraCloud account directly through Era Software:

  1. Fill out the EraCloud sign-up form and click Create account.
  2. Click Verify email address in your email from Era Software support.
  3. Follow the prompts to choose your cloud provider and region.

  4. Enter your credit card information and click Save.

    You can cancel your account any time by emailing us at [email protected], and you can edit your credit card information in EraCloud's Settings tab.

  5. Click Launch EraSearch to get your account and EraSearch information. You'll wait up to three minutes for EraSearch to launch.

You're all set! Next, visit 2. Write data to start working with your database.

Get an account through AWS Marketplace

Follow the steps below to set up your EraCloud account through AWS Marketplace.

Step 1: Register with EraCloud through AWS Marketplace

  1. Go to EraSearch on AWS Marketplace and click Continue to Subscribe.

  2. Next, fill out Renewal Settings, set the Contract Options input to 1, and then click Create contract > Pay now > Setup your account.

    Note

    The Contract Options input sets the number of EraSearch instances for your account. Currently, Era Software only supports one instance per account. One instance is scalable and meets most users' needs.

  3. Fill out the form in the new window, and click Complete Registration.

When you're done, you'll see Success! Registration Complete with instructions to wait for an email from Era Software support. The page redirects to the Era Software homepage after 15 seconds.

Step 2: Log in to your EraCloud account

  1. Once you get the Era Software support email, follow the steps to set a secure password and log in to EraCloud.
  2. Next, follow the prompts to set AWS as your cloud provider and choose your region.
  3. Click Launch EraSearch to get your account and EraSearch information. You'll wait up to three minutes for EraSearch to launch.

You're all set! Next, visit 2. Write data to start working with your database.

Last update: August 7, 2023